Privacy Policy

This Privacy Policy explains how Odogwu Howard ("we", "us", "our") collects, uses, and protects personal information when you use our website and services. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).

1. Who we are

Odogwu Howard provides digital services including cybersecurity, branding, animation, digital marketing, data analytics, automations, web & mobile app development, and AI automation.

2. Information we collect

We may collect the following information when you use our website:

• Contact details – such as your name, email address, phone number, and company when you submit a form or contact us directly.
• Project information – any details you provide about your business, requirements, budget, and timelines.
• Usage data – limited analytics data about how you use our site (pages visited, time on page, device type, etc.) when you consent to analytics cookies.
• Technical information – such as IP address (anonymised in analytics), browser type, and basic device information.

3. How we use your information

We use your personal data to:

• Respond to enquiries and provide proposals or quotes.
• Deliver and manage projects and our ongoing services.
• Operate, secure, and improve our website and digital experiences.
• Understand how visitors use our website (when you consent to analytics).
• Comply with legal obligations and exercise or defend legal claims.

4. Legal bases for processing

We rely on the following legal bases under UK GDPR:

• Consent – for optional analytics cookies and certain marketing communications.
• Contract – where processing is necessary to enter into or perform a contract with you.
• Legitimate interests – such as operating our business, improving our services, and ensuring website security, where these interests are not overridden by your rights.

5. Cookies and analytics

We use essential cookies that are necessary for the operation of our website, and optional Google Analytics 4 cookies to understand how visitors use our site. Analytics cookies are only activated when you provide consent via our cookie banner.

Google Analytics collects pseudonymous usage information such as pages viewed, approximate location, and device information. IP addresses are anonymised. For more details, please see Google's privacy policy and terms on their website.

6. AI chatbot

Our AI assistant is designed to answer questions about our services and portfolio. Messages you type into the chatbot are sent to our server and then to our AI provider to generate a response. We currently do not permanently store chat transcripts on our own systems, but our AI provider may temporarily process and log data to deliver the service. Please avoid sharing sensitive personal information (such as passwords, medical details, or payment information) in chat.

7. How we share your information

We do not sell your personal data. We may share information with:

• Service providers such as email, hosting, analytics, and AI providers.
• Professional advisers (lawyers, accountants) where necessary.
• Authorities where required by law or to protect our rights or users.

8. International transfers

Some of our service providers may be located outside the UK. Where data is transferred internationally, we use appropriate safeguards such as standard contractual clauses or equivalent mechanisms required under UK data protection law.

9. Data retention

We keep personal data only for as long as necessary for the purposes described above, including to satisfy legal, accounting, or reporting requirements. Analytics data in Google Analytics is retained according to the settings within that tool.

10. Your rights

Under UK data protection law you have rights, including:

• The right to access your personal data.
• The right to correct inaccurate or incomplete data.
• The right to request deletion of your data in certain circumstances.
• The right to object to or restrict certain types of processing.
• The right to withdraw consent at any time where processing is based on consent.

To exercise these rights, please contact us using the details on our contact page. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

11. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please reach out via our contact form or by using the contact details published on our website.

This Privacy Policy is for general information only and does not constitute legal advice. For specific guidance regarding your situation, you should consult a qualified legal professional.